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Terms and Conditions

Shipping & Delivery
All orders are shipped out as per shipping selection. We ship our orders within 24 hrs of payment validation. Orders are shipped with Canada Post / USPS. We will provide you with a tracking number that will allow you to track the day it left our warehouse and ETA of your shipment. You will need to track your shipment on the Canada post website or USPS. International orders may be subject to additional shipping fees, such as duties, customs and broker fees that will be the responsibility of the customer. All orders are shipped from Canada. Shipping delays may be made by the shipping company. We are not responsible for any shipment delays made by the carrier for any reason. To insure that your order arrives promptly insure that your shipping information is correct. If incorrect address is provided by the customer, the customer will be responsible for shipping cost.
Privacy & Security
When registering we ask for your name, email address and password. When ordering we ask for your name, mailing address and phone number. Your personal information is secure and is not provided or accessible to any third party. All credit information you provide is not kept on any carterbrothersparts.com servers. All credit information is handled by credit card processing company.
Returns & Replacements
To return any items you must obtain a RMA (Return Merchandise Authorization) number within 3 days of receipt of the item. Returns may be subject to a 30% restocking fee. Returned items that are missing parts or damaged will be subject to a 50% restocking fee. Shipping charges are the responsibility of the customer and are non-refundable. All returns must be in original packaging, original condition, packing slip enclosed in box and RMA number must be written on the outside of the box and on the packing slip. Returns must be received within 14 days after the RMA number is issued. No returns will be authorized or accepted for electrical components or used parts.
Ordering
We try to keep our inventory availability up to date. 99% of the time all orders will be fulfilled. In the event an item is out of stock, we will notify you by email. Upon receiving notification, you need to advise us whether to proceed with shipment of in stock items or hold shipment of order until out of stock items become available. If you choose to proceed with the shipment we will refund you for out of stock item(s) and it will be your responsibility to reorder.
Payment, Pricing & Promotions
All prices are in US (USD) dollars. Price is subject to change on a daily basis. The price posted at the time of ordering is not negotiable. If price is lower at a future date, previous purchases for same item will not be refunded to match lower price. Orders using promotional offer require a discount code. Discount code must be entered in the shopping cart before you proceed to checkout. Promotion will not be honored if you do not enter discount code.