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F.A.Q.

Here's the most Frequently Ask Question from our customers. If you can not find an answer for your question, do not hesitate to contact us through our Contact Us page.

Shipping Questions

  1. When will my order will be shipped?
  2. Which carrier do you use to ship?
  3. How long will it take to receive my order?
  4. How much will the shipping cost?
  5. Can I get a shipping quote before ordering?
  6. Do you ship worldwide?

Products Questions

  1. Do you carry all products for Carter Brothers machine?
  2. Are the parts on your website in stock?
  3. Do you guarantee that the part(s) ordered will fit my machine?
  4. Do you guarantee your products?

Website Questions

  1. Why do I need to enable cookies to use your website?
  2. Why I can not find your phone number?
  3. I sent you an email and did not have an answer within 24 hours?

Shipping Questions

1 - When will my order will be shipped?
Your order will be ship within 24 hours upon receiving the payment of your order.
2 - Which carrier do you use to ship?
We use Canada Post and USPS to ship our products.
3 - How long will it take to receive my order?
On average, it take 5 business days. Usually between 3 - 7 business days.
4 - How much will the shipping cost?
The shipping is automatically calculated depending on where the item(s) will be shipped. Our server is connected directly with our carrier and returns the actual cost of shipping.
5 - Can I get a shipping quote before ordering?
Yes you can get a quote before ordering. Place the item(s) needed in your cart and before purchasing, you can request the actual price of shipping before completion of your order.
6 - Do you ship worldwide?
Yes we ship worldwide. It is the customer responsibility to pay for any Tax and or Duty for the product(s) ordered.

Products Questions

1 - Do you carry all products for Carter Brothers machine?
We do not carry all parts for Carter Brothers machine. We concentrate on the 150 models and some parts for the 250 / 300. We can track most of the 150 parts and will add parts as we get them in. The 250 / 300, those parts are little bit harder to find and some of the parts used on the 250 / 300 are not available anymore.
2 - Are the parts on your website in stock?
If the part(s) show in stock, the part(s) will be shipped within 24 hours. If we can not provide you with the part(s) within 24 hours because the part(s) are damaged or inventory mistake, you will be automatically refunded within 24 hours for the product(s) we can not ship. If you order more than 1 part and we can not fulfill the entire order, you will be notified by email and you will have the choice to cancel the order or take the part(s) in stock. You will automatically be refunded for the missing part(s). We do not keep your money for missing part(s).
3 - Do you guarantee that the part(s) ordered will fit my machine?
You are 100% guarantee that the parts from our website will fit your machine without changing anything else. Make sure to read the product page to see which machine use the particular page. If the product page does not talk about your machine, there's good chance it will not fit but some part might work. As some parts changed over the years, it's hard to find the exact same products. You will be notified in RED for the parts that have changed or more than 1 part has been used by Carter Brothers on a specific machine. It is the customers responsibility to check the original product install on their machine. You can send us an email to double check before purchasing the product.
4 - Do you guarantee your products?
We do not guarantee all products. Electrical product and belts are not guarantee. All other products are guarantee, but do not include product installed incorrectly and products that have been abused. Pictures of the product will be requested for any guarantee inquiries.

Website Questions

1 - Why do I need to enable cookies to use your website?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website. Such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. Visit this page to enable cookies: Enable Cookies
2 - Why I can not find your phone number?
We prefer communication by email. It is easier for us to follow a conversation by email as we receive a lots of request. We can also send you link and pictures if needed. Your email will be answered within 24 hours.
3 - I sent you an email and did not have an answer within 24 hours?
Make sure your email is valid when you fill the form. Make sure you do not have spam enable on your account. We answered email that bounce back for wrong email address and provider that mark our response as a spam. If you want to make sure you will receive a response you can use, gmail, hotmail and yahoo account. You can also contact us directly via email to avoid mistake when entering your email address .